Question 1

Do I need to be a mechanic?

Accepted Answer

No. We do NOT offer, nor perform, mobile mechanic work.

Question 2

Is this a Sales position?

Accepted Answer

No. We do NOT sell roadside assistance insurance coverage. We only provide the services.

Question 3

What are the qualifications for this type of work?

Accepted Answer

- Experience preferred, but not required
- Ability to follow "how-to" instructions
- Ability to perform, simple, non-mechanical, automotive tasks
- Have available resources to obtain tools necessary for the services
- Must have a reliable vehicle, valid Driver's License & current Insurance
- Good driving record & clear background check

Question 4

Will I have to drive a Tow Truck?

Accepted Answer

No. This is Independent Contractor work, therefore, you will need a reliable vehicle (in good cosmetic condition - professional in appearance - Model 2001 or newer preferred). This vehicle will be used to drive to each service call. Your vehicle's gas & maintenance costs will be your responsibility.

Question 5

How does "Be Your Own Boss" work?

Accepted Answer

Our Service Partners are carefully & specially selected, Independent Contractors, who run & operate the service territory, to which they've committed.

Big picture... What this means...

The better the service area and the Customers are treated, the more service call volume Motor Clubs, Insurance Companies & Direct Pay Customers give us; to then, be able to offer you.

You have the ability to set your own hours of operation. Of course, the more coverage & more service calls you take and complete; the more money you can make.

Question 6

What is an Independent Contractor?

Accepted Answer

The IRS has a wide array of explanations on this particular classification. However, simply put, an Independent Contractor is NOT an hourly or salaried employee. An Independent Contractor has the right to Accept or Reject individual job offers (service calls). In a way, you are your own boss. It also includes an IRS Form W9 (filled out in the beginning) & 1099s at the end of the year, instead of employment W-2s. Which means, you must hold back any necessary funds, pay and file your own taxes each year (including possible estimated taxes throughout the year). Please see a Tax Professional for further details.

Question 7

How much can I make... and when will I receive payments?

Accepted Answer

You'll get paid, per service call. The standard rates, per service call, can be found on the Rate Schedule (inside the Application). These rates typically range from $14.25 to $33.75 per job / service call, depending on the call type (which Motor Club or if it was a Cash or Credit Customer). Most of the time... this adds up quickly!

Payments are sent out weekly. You just simply submit a paper or electronic run log sheet, each week, as an 'invoice', to us, for payment. This keeps everyone on the same page... as to what is owed to you. You have the option of Check by Mail or Direct Deposit. Direct Deposit payments are the quicker & preferred method, by both, us, and most Service Partners.

Question 8

How often will I get paid?

Accepted Answer

Payments are sent out weekly. You have the option of check by mail OR Direct Deposit. ACH / EFT / Direct Deposit payments are the quicker & preferred method, by both, us and most Service Providers.

Question 9

What are the hours / schedule?

Accepted Answer

As a service partner, committed to operating and servicing your own exclusive territory, you will choose your own hours of operation for the service area.

You get the call and go. There's no base / hub you have to sit at all day.. or for as long as your shift lasts. This is strictly "On-Call" work. You could be at home or out & about... Get the call... go perform the service... go back to what you were doing. You may also employ sub-contractors for maximum coverage.

Question 10

What kind of tools are necessary to perform the services?

Accepted Answer

We go into more detail on our Support App, as far as recommended tools, which you'll have access to later. But, the required tools necessary to do each job, include:
 
1) Jumper Cables (20'+ recommended)
2) 4-Way Lug Wrench & a Heavy Duty Floor Jack (min. 3 ton, recommended)
3) Gas can (5 gallon recommended)
4) Lockout Kit (will be provided, once you and BTL feel this work is right for you)
    $60 cost of the lockout kit can be deducted from future payments
5) Smartphone

Question 11

What kind of training will be provided?

Accepted Answer

We have a Support App that is full of tips, tricks, images, guides & training videos! This site is very extensive and is comprised of common industry education, scenarios - based on our Driver's past experiences, and actual Motor Club training material. We will request that you review this Support App and complete a quick & easy questionnaire / assessment, ensuring that you have good direction before heading out to your first service calls.

If no prior experience, and if requested, we can provide in-person training for you.

Question 12

How does the Application Process work?

Accepted Answer

1) The application to sign up with us as an Independent Service Provider can be found here.
 
2) You'll receive further instructions after completing the application.
 
3) Once we verify identity and complete the background check, you'll receive a welcome email, where we will then confirm your start date. Please make sure you provide a VALID email address.
 
4) If there are any issues that would prevent you from working with us, we will let you know. Otherwise, your welcome email will be what gets you started with us!

Let us help you get back on the road... and BACK TO LIFE!

ROADSIDE SERVICE PROVIDER FAQ